Policies and procedures

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Terms of Service

Last updated:
April 20, 2022

SKOOT Eco Group Ltd

1. SKOOT 

1.1 SKOOT Is the trading name (“we”, “us”, “our”, or “SKOOT”) owned and operated by Skoot Eco Group Ltd, a privately owned company incorporated in England & Wales (company number 11982528) whose registered office is at Soller, Barnet Road, Barnet, EN5 3LJ.

1.2 Customer Refers to you (“you”, “user”, “client”, “customer”, or “consumer”) as an individual or business using one or more of our services provided by the SKOOT platform.

1.3 SKOOT Platform Refers to our ecosystem (“platform”, “tools”, “site”, “app”, “API”) of digital products, including our websites (skoot.eco, skoot.app, skootride.com), including their subdomains, web plugins, API Interfaces, our mobile app and any future digital products launched under the SKOOT brand.

2. How to Contact Us

2.1 SKOOT is happy to answer any questions, comments or complaints regarding our Terms and Conditions, purchases or subscriptions and should be emailed to [email protected]

3. SKOOT Services

3.1 Carbon Calculator we enable our business users to calculate their carbon footprint through a variety of simple questions to assess their CO2 output free of charge. The method used to calculate the carbon footprint is an approximate value and depends on the accuracy of the information provided. The calculation of your carbon footprint for the next 12 months can also vary due to actual activity undertaken. Therefore no guarantee can be given to the accuracy of the footprint calculated, although we run the information provided through the GHG protocols (https://ghgprotocol.org) which is a collaboration between the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD) who work with governments, industry associations, NGOs, businesses and other organisations.

3.2 Carbon Offset is a simple and understandable way for both businesses and personal customers to compensate their carbon footprints by using high quality climate change solutions. These can be either from planting sustainable trees through various planting partners where the newly grown trees sequester carbon or by funding the best climate projects which have been vetted and verified by either Gold Standard (https://www.goldstandard.org) or Verra (https://verra.org) both of which are registered charities and work closely to adhere to the UN Sustainable Development Goals (https://sdgs.un.org/goals)

3.3 SKOOT Carpool is an app that offers carbon free driving with a feature to share journeys, all in real time which has its own set of T&C's and can be downloaded here (https://skoot.app)

3.4 Integrations SKOOT has a number of integrations that can be used to remove carbon from single events and is being integrated into a number of verticals to include hospitality, events, online retail with additional sectors being released time to time. 

3.5 Offset Shop is a site within SKOOT.eco to enable all users to remove carbon for one-off events – for either business or personal use.

3.6 You must be over 16 to use our services and for those that are aged 16 and 17 will need a guardians permission. Our services are easy to engage by opening an account where you will be able to make purchases through one of the above services.

3.7 You must supply correct information to the best of your knowledge and only use a payment card that has been authorised to you to use. All passwords created must be kept confidential and you must use best endeavours to keep the password confidential to ensure that your account is not hacked. In the event of your account being hacked please inform us as soon as possible to [email protected]

3.8 We reserve the right to refuse to open an account for any individual or business and will indicate as to why this decision has been taken.

3.9 All of the SKOOT services can be purchased as a one off or as a subscription model. Where a subscription model has been entered into the price charged may vary and at least 21 days notice will be given to enable user to either downgrade the amount offset and hence keep the price the same or to cancel their subscription. We will always look to give an explanation to the price rises as there is more and more interest in all businesses and individuals to reach a carbon neutral life.

4. Content

4.1 All content provided by us and available on the website, app or any other medium is owned by us or the authors as cited unless otherwise specified.

4.2 Users uploading their own content acknowledges and accepts that by providing this content you grant us a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of SKOOT as contractually required, these rights are considered to be world-wide, in perpetuity and without limitation.

4.3 Users are solely liable for any content they upload, post, share, or provide through SKOOT. Users acknowledge and accept that we do not filter or moderate such content. However, we reserve the right to remove, delete, block or rectify such content at our own discretion and to, without prior notice, deny the uploading User access to SKOOT.

4.4 SKOOT services may include links and content de available by Third Parties. All content and/or services, if not readily apparent, will be signposted by us. We expressly disclaim any responsibility  liability or content or services from Third Parties. It is your responsibility for making sure that you do not violate the T&C’s of such Third Party providers.

5. Payment

5.1 All purchases are executed by our third-party payment services provider – checkout.com (https://www.checkout.com) - under their terms of service which will be made accessible to you prior to every purchase.

5.2 You make payment using your credit or debit card. This payment mechanism, to make subscribing for various products, which can be stored on file. The payment card information is not stored by us, but by our payment services provider who tokenise the information using the latest security (as they operate for the largest businesses in the world).

5.3 New alternative ways to pay will be offered as more technology is built.

5.4 In the event of non-payment for a subscription service we have the right to suspend your account. We will look to give you as much notice as possible and will make continued attempts to take payment over a period of 14 days.

5.5 In the event of cancellation of a subscription service – which can be ended at any time – any monies subsequently taken, after cancellation due to timing, will be refunded within 14 days.

5.6 Our prices and currencies vary from country to country. If you decide to participate in any product offered, the price and currency that applies will be displayed in the SKOOT website / app.

6. Acceptance of Terms and Conditions

6.1 By using our Services, you’re agreeing that they have been received by you and that they are accepted.

6.2 That you are acting in good faith and you are committed to paying for the services / subscriptions you purchase which will form a contract between you and us.

6.3 These Terms and Conditions may change sometime and may need to be updated in the future. Any changes to these Terms and Conditions will be notified to you. If there are any changes that you would not like to apply to you please contact us at [email protected] We will look to accommodate your request. In the event that we cannot make exception and that you don’t agree with the most recent Terms and Conditions, you’ll have to stop using our Services.

6.4 By accepting these Terms and Conditions, you’re agreeing that there’s no partnership, employment or agency relationship between us. Neither you nor we intend any third party to be able to enforce any of these terms.

7. Liability

7.1 You’ll be financially liable for all purchases made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our Services. That includes situations where you deliberately allow someone else to use your account to make a purchase.

7.2 If we breach any material contractual obligations due to ordinary negligence, our liability is limited to reasonably foreseeable damages. A contractual obligation is material if its performance is necessary for achieving contractual purposes and if you, the business user, may reasonably rely on its performance, subject to the caveats of SKOOT Services

7.3 We are not responsible for any loss or damage that is not foreseeable nor any business losses if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We are also not responsible for losses that you suffer that are not related to our Services. 

7.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees.

8. Account Information and Data

8.1 SKOOT does not own any of User Data. 

8.2 The User undertakes that it has all necessary and appropriate rights, consents and permissions to enable transfer of all Personal Data supplied or made available to SKOOT and that such rights shall remain in effect for the duration the contract.

8.3 SKOOT shall follow routine archiving procedures for Users Data, including scheduled back-ups. In the event of any loss or damage to User Data, SKOOT will use any means necessary to  remedy and restore the Data which may include the last back-up recorded. SKOOT shall not be responsible for any loss, destruction, alteration or disclosure of Users Data caused by a third party. 

8.4 If the Client becomes a paying User of any Product, they hereby accept and agree that SKOOT may include the User’s name and/or logo onto the SKOOT Website and disclose the fact that the User is a paying customer of the Service. The User may opt-out of such inclusion by sending a written request to SKOOT at [email protected]

8.5 The User shall indemnify and hold SKOOT, its licensors and each such party's parent organisations, subsidiaries, affiliates, officers, directors, employees, lawyers and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including lawyers' fees and costs) arising out of or in connection with: 

8.6 any breach of the Data Protection Legislation by the Client; 

8.7 any claim from an individual whose Personal Data is processed by SKOOT when providing the Services (except where such claim results from SKOOT’s breach of this Agreement);

9. Data

9.1 By using our Services, you agree to our Privacy Policy, which is incorporated into and forms part of these Terms and Conditions. You should be aware that your data may be transferred, processed and stored outside of your country (including, if you are located in the European Union, outside of the European Union), and that your data may be subject to disclosure as required by applicable law.

10. Closing your account

10.1 Users can terminate their account and stop using the Service at any time by emailing [email protected]. SKOOT will provide any users that leave our platform with certification of the total number of trees provided to pass on to their new provider providing that the verified tree numbers have been fully paid for.

10.2 Ending the Contract because of something we have done or are going to do as set out at 10.2.1 to 10.2.4 below, the Contract will end immediately and we will refund you for payments made that are affected directly by this. The reasons are:

10.2.1 we have told you about an upcoming change to the subscription or these terms which you do not agree to;

10.2.2 we have told you about an error in the price or description of the subscription or purchase you have ordered and you do not wish to proceed;

10.2.3 there is a risk that our ability to fulfil our projects may be significantly delayed because of events outside our control;

10.2.4 you have a legal right to end the Contract because of something we have done wrong.

10.3 By using our Services, you’re telling us that you are not listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, Her Majesty’s Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our Services.

10.4 Intellectual Property. Access to our website and apps doesn’t give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. You can’t under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. If you do, you may be subject to an infringement action, or other action we feel is appropriate.

10.5 Governing Law. With the exception of clause 11 and 12 below, English law will apply to these Terms and Conditions and you may bring proceedings in the relevant courts of the part of the United Kingdom where you live, which will have exclusive jurisdiction in relation to these Terms and Conditions.

11. Customers from the European Union

11.1 Indemnification – you agree to indemnify and hold SKOOT and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand ⁠— including but not limited to lawyer’s fees and costs ⁠— made by any third party due to or in relation with any culpable use of or connection to the Services, violation of these Terms and Conditions, infringement of any third-party rights or statutory provision by the Company or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.

12. Customers from Australia

12.1 Limitation of liability

12.1.1 Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right).

12.2.2 To the fullest extent permitted by law, our liability to you, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Company’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

13 . Customers from the United States of America

13.1 By exception to the terms in this document, the following terms apply to US residents buying a journey or a product on our website or our apps.

13.2 Please read this contract carefully. It sets forth the legally binding terms and conditions for your use of our service, such as your grants and waivers of rights, the limitations of our liability, your indemnity of us, and arbitration of certain disputes.

13.3 Our site, and all contents, products and services included on or otherwise made available to you through our site are provided on an ‘as is’ and ‘as available’ basis. We make no representations or warranties of any kind, express or implied, as to the operation of our site or the contents or services included on or otherwise made available to you through our site, unless otherwise specified in writing. We do not warrant that your use of our site will be uninterrupted or error free, or that our site or its server are free of viruses or other harmful elements. You expressly agree, by your use of our site, that your use of our site is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site.

13.4 To the fullest extent permissible by applicable law, we and our affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permissible by applicable law, we and our affiliates shall not be liable for damages, injury, claim or liability arising from or related to your use of, or inability to use, our site, or from any information, content, materials, products (including software) or services included on, or otherwise made available to you through, our site, including, but not limited to, direct or indirect lost profits or lost business damages, indirect, incidental, punitive and consequential damages. To the fullest extent permissible by applicable law, you agree to indemnify, defend and hold us, our affiliates, officers, directors, employees and agents, harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys’ fees, arising from or related to the prohibited uses of this site by you, and any other breach of these terms of use by you. The foregoing “disclaimer, limitation of liability and indemnity” provision may not apply to consumers within the state of new jersey or in other jurisdictions where prohibited by law.

13.5 If you are dissatisfied with our site or any materials on our site, or with any of our terms of use, your sole and exclusive remedy is to discontinue using our site.

13.6 The Federal Arbitration Act and federal arbitration law apply to this Contact.

13.7 You agree that the arbitration will be conducted by the American Arbitration Association (‘AAA’), https://www.adr.org, or 1-800-778-7879. You can contact AAA to find out more information on how to commence an arbitration proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location.

13.8 Class action and jury trial waivers. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. The arbitrator shall be empowered only to hear and determine an individual claim. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other.

13.9 Arbitrations and court actions differ. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. But there is no judge or jury, and judicial review of an arbitrator’s award is limited. Discovery in arbitration is also limited in accord with AAA rules. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions.

13.10 Important: this section limits certain rights, including the right to maintain a court action, the right to a jury trial, and the right to participate in any form of class, consolidated, aggregated, representative or collective action. Other rights and remedies that you or busa would have in court also may not be available in arbitration.

14. Confidential Information 

14.1 SKOOT will keep all User Data confidential, providing that the Data may be disclosed to SKOOT's employees, representatives, consultants, contractors, agents and other subcontractors who may be appointed (who in turn will be legally bound to keep the User Data confidential). 

14.2 The obligation to keep the User Data confidential will not apply to any information that: 

  • is already known to the public; or 
  • is required to be disclosed by law, by any governmental or other regulatory authority, or by a court or other authority of competent jurisdiction, providing that SKOOT will give the Client notice of the requirement to disclose of that disclosure as soon as practicable. 

14.3 This clause shall survive termination of this Agreement, however arising. 

15. Intellectual Property Ownership 

15.1 SKOOT (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the SKOOT Technology and any Content, Product and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by the Client or any other party relating to the Service. This Agreement is not a sale and does not convey to the Client any rights of ownership in or related to the Products, Service, the SKOOT Technology or the Intellectual Property Rights owned by SKOOT.